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Have a technology issue or question? Please log into the Help Desk portal to submit your request.
Help Desk Ticket Priorities:
1 - High
High priority issues are items that affect the whole building and receive immediate attention until fully resolved. Examples of priority 1 - High issues are:
- District down
- Internet down
- Wi-Fi down
- Printing down
- Lumen down
2 - Medium
Medium priority issues are common day-to-day issues that affect individuals or small groups of users. Examples of Priority 2 - Medium issues are:
- PC/Laptop/iMac/Chromebook/iPad won't start, log on, or connect to Wi-Fi/internet
- Individual printer won't start or print
- Peripheral device not working (LCD Projector, document camera, SmartBoard, etc.)
- Individual software title not installed
- Individual software title not working (Office, Adobe, LanSchool, iStation, Seesaw, etc.)
3 - Low
Low priority issues are items that include configuration of computer or software settings, moving technology around your classroom, or individual/small group trainings. Examples of Priority 3 - Low issues are:
- Changing the display resolution on a PC or LCD Projector
- Cleaning the filter on an LCD projector
- Changing the default template when Microsoft Word opens or where it saves documents.
- Individual training on how to create and share Google docs